I have had enough of the bad service and I will stop paying for the contract

Good day,

I hope that you are well.

I have had enough of the bad service and I will stop paying for the contract I do not mind loosing my number as I no longer have access to it because cell c refuses to process a sim swap on my number as I lost my phone. Cell C refuses to process the sim swap because I don’t remember my personal information that back dates as far as 2005. Im being asked verification questions that I don’t remember. This information I am being asked is information I have never even once given to CellC. Ask me about the information I submitted and stop asking me what year did I purchase my first property. Why am I being asked how much did I pay for my clothing account 3 months ago? Who has time to remember that really?

For that reason and others I would rather stop now. I will leave this account hanging.

Regards, S Mbatha