J
John
1 reviews | Active since Mar 2026
27 Apr 2026, 10:22
I have escalate quer...
I have escalate query to cellc which is still on pipeline I am so frustrated, found that cellc is busy attempting to debit from my bank account and left me with high bank charges knowing that they are not supposed to debit my account until the query is solved
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
27 Apr 2026, 11:11Dear John,
Thank you for bringing this matter to our attention.
We understand your frustration regarding the ongoing query and the debit attempts on your account.
Please note that your concern has been acknowledged and remains under review through the relevant channels. Debit orders are processed in line with the account’s billing cycle, and as such, billing may continue while a query is being investigated.
We regret the inconvenience this situation has caused. Your feedback has been noted and will form part of the ongoing review of your query.
Kind regards,
Cell C | ZS
Thank you for bringing this matter to our attention.
We understand your frustration regarding the ongoing query and the debit attempts on your account.
Please note that your concern has been acknowledged and remains under review through the relevant channels. Debit orders are processed in line with the account’s billing cycle, and as such, billing may continue while a query is being investigated.
We regret the inconvenience this situation has caused. Your feedback has been noted and will form part of the ongoing review of your query.
Kind regards,
Cell C | ZS
Best regards,
Cell C's reply27 Apr 2026, 11:11
Official
Dear John,
Thank you for bringing this matter to our attention.
We understand your frustration regarding the ongoing query and the debit attempts on your account.
Please note that your concern has been acknowledged and remains under review through the relevant channels. Debit orders are processed in line with the account’s billing cycle, and as such, billing may continue while a query is being investigated.
We regret the inconvenience this situation has caused. Your feedback has been noted and will form part of the ongoing review of your query.
Kind regards,
Cell C | ZS
Thank you for bringing this matter to our attention.
We understand your frustration regarding the ongoing query and the debit attempts on your account.
Please note that your concern has been acknowledged and remains under review through the relevant channels. Debit orders are processed in line with the account’s billing cycle, and as such, billing may continue while a query is being investigated.
We regret the inconvenience this situation has caused. Your feedback has been noted and will form part of the ongoing review of your query.
Kind regards,
Cell C | ZS
Best regards,