1 reviews | Active since Nov 2015
I have credit but can't use the service ...
<p>Suddenly, I can't make a call or even send a SMS.</p> <p>I check my balance - I have R5.95 credit! ... so why can't I send the SMS?</p> <p>I call Customer (dis)Service ... and some IDIOT tells me 'check your centre settings' ... but what now are my 'centre settings'. I tell him nothing has changed .. my settings are fine. 'No' he insists I MUST check my centre settings and then dial this series of numbers/codes. 'No' I tell him, 'my settings are just fine, why can't I send a SMS?' He doesn't care, he ends the call.</p> <p>I top-up with another R500 ... and now I can send the SMS and make calls!!!</p> <p>What *********** people are working at Cell C .... they have no training and read from a script, assuming what the problem might be, wasting our time and causing a lot of inconvenience.</p> <p> </p> <p>AND PLEASE CELL C ... don't write here: 'We apologise for the inconvenience/bad service. Somebody will call you in the course of the day to assist' ....</p> <p> </p> <p>Even if someone calls .... CELL C has NEVER resolved ANY of my complaints.</p> <p>You want to make it look like CELL C responds, but CELL C NEVER FIXES ANYTHING.</p> <p> </p>
You logged three different reviews this year with us, in March, June and July, all these reviews were sorted. How can you log a fourth review on the same platform if you were not getting any assistance or resolution whenever you log a review?
We will get one of our consultants to look into this matter and assist.
Regards
Cell C | PN
You logged three different reviews this year with us, in March, June and July, all these reviews were sorted. How can you log a fourth review on the same platform if you were not getting any assistance or resolution whenever you log a review?
We will get one of our consultants to look into this matter and assist.
Regards
Cell C | PN
Yes, I logged 3 reviews and this is the 4th ... and your advisor just called me again to say 'SORRY' ...
EVERY time, the ONLY thing Cell C ever does .... is apologise .... So what! How does that help me?
I don't care about your apologies ... answering that call was just another waste of my time.
When you reply .. why don't you write the details of what you did to resolve the issue????
Because you never do anything - you only call the customer to say 'sorry'.
Then you write here that someone from CELL C called the customer to assist ... to create the impression that you do something. BUT YOU DON'T.!
I post these reviews ONLY so that people know what ******* CELL C is ... that's all - I never expect anything any more, so you can stop pretending that you do anything about these reviews.
Yes, I logged 3 reviews and this is the 4th ... and your advisor just called me again to say 'SORRY' ...
EVERY time, the ONLY thing Cell C ever does .... is apologise .... So what! How does that help me?
I don't care about your apologies ... answering that call was just another waste of my time.
When you reply .. why don't you write the details of what you did to resolve the issue????
Because you never do anything - you only call the customer to say 'sorry'.
Then you write here that someone from CELL C called the customer to assist ... to create the impression that you do something. BUT YOU DON'T.!
I post these reviews ONLY so that people know what ******* CELL C is ... that's all - I never expect anything any more, so you can stop pretending that you do anything about these reviews.
We do not pretend assisting our customers, we assist and resolve all customer reviews as we continuously strive to keep our customers happy and satisfied.
We have records confirming that all your reviews were resolved. We have call recordings and notes on our system for all the reviews that have been handled by our consultants.
Regards
Cell C | PN
We do not pretend assisting our customers, we assist and resolve all customer reviews as we continuously strive to keep our customers happy and satisfied.
We have records confirming that all your reviews were resolved. We have call recordings and notes on our system for all the reviews that have been handled by our consultants.
Regards
Cell C | PN
You are lying.
If you have resolved ANY of these cases, then publish the details (publicly) here on HelloPeter ... respond to each case, explaining in detail what you did!
You are lying.
If you have resolved ANY of these cases, then publish the details (publicly) here on HelloPeter ... respond to each case, explaining in detail what you did!
Please be advised that this is a public forum, therefore we can not by any means publish customers confidential information on this platform.
Regards
Cell C | PN
Please be advised that this is a public forum, therefore we can not by any means publish customers confidential information on this platform.
Regards
Cell C | PN
Oh, that's a convenient excuse ... BUT I am the customer and I have (publicly) requested you do so ...
This just proves my point ... you don't care about the customer, you only care about hiding the fact that Cell C DOES NOTHING!
Oh, that's a convenient excuse ... BUT I am the customer and I have (publicly) requested you do so ...
This just proves my point ... you don't care about the customer, you only care about hiding the fact that Cell C DOES NOTHING!