I have claimed for my lost phone two weeks ago,i havent got any assistance or feedback.When i follow up with C insurance they always tell me to call back the next day.

The experience with C insurance have been really bad and the consultant have been unhelpful.Firstly i have to stay on the line for hours before i could get through and after i get told to call back tomorrow,this has been happening for two weeks.Am really disappointed with the service and am going to cancel all this after the claim.This was a very horrible experience.I have claimed for my lost phone three weeks ago and even now am still waiting for feedback.I sent all the required documents but well nothing have been done.Some consultant have been so rude and *********** with me and no one want to take ownership and help me.I have always made sure i pay for the contract and insurance very well but all i get is a bad service.I really need a new phone and i cant keep on calling them everyday and getting the same feedback.One of the consultan asked me why i called at 5 Pm after i have stayed on the line for 2 hours and all i get is that question from her,after that she told me that the system is offline and theres nothing she can do. Am working for Vodacom but the service i got from Cell c was really bad,i should have stayed with Vodacom.Am really disappointed about the bad service and it really fustrate me as i need that phone for work purposes.