1 reviews | Active since Apr 2021
I have been paying for a upgraded phone contract that I have never received but I am paying for it. This is *****!
I was contacted by a Cell C Direct Agent with regards to my *** contract, this was to upgrade my existing contract with Cell C. This was done in March 2020. I upgraded to a Samsung A10 which cost R199. This happened 2 weeks before lockdown which caused delivery to be delayed by almost two months. In May 2020 the phone was then sent with the couriers and I DID NOT take the delivery ,or sign for it. I INSTRUCTED the courier service to return the phone intending to terminate the upgrade. Nevertheless because of lockdown and an enormous struggle to make contact with any customer service a Cell C, I was debated interns of my contract upgrade. In JULY to SEPTEMBER I spoke to numerous agents at telephonically from Cell C WHO MADE EMPTY PROMISES TO FOLLOW UP MY QUERY. As I wanted the new phone that I was suppose to get as I was paying for it. At this stage being without a phone I WAS WILLING THE SETTLE FOR MY A10 . To date I RECEIVED NO FEEDBACK FROM CELL c customer service. In SEPTEMBER I even received a customer query reference no *** from the consultant I was in contact with. I need to know why am I paying for a phone that I do not have? Where is the phone and how do I solve this query as Cell C is deducting from my account for a device that I did not sign for and do not have. Cell C agents is pathetic and do not assist with any queries.
Please listen to your recordings of the reference number I sent. I am not happy as this is *****.
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^NZ
Thank you for writing to us.
We have received your review regarding the your Cell C account.
Please accept our apologies for the service you have experienced. Our Support Team will investigate and contact you for assistance.
^NZ
I am getting I touch once again to the case that is indicated above. I was contacted by a gentlemen in public relations right after I have posted this complaint. We had a conversation with regards to my issue with Cell C and the phone that has not been delivered but I am still paying for it (unfortunately I cannot recall his name and no emails were sent to me by him).
He then confirmed that someone from the Cell C department would contact me with regards to the upgrade and cellular device.
I received a call from Chelsea which I assume is where upgrades are done within that department and she said that the cellular device is not in stock but they will be dispatching a similar phone to the one that we never delivered. She said the stock will be arriving in two weeks and will be delivered after which I was okay with and waited to be contacted again to receive my phone. No communication was made, no email or phone call was made. (please note this was more than 2 weeks and no correspondence)
I then called the Cell C department once again ( please note that the money for this phone was still going off and no phone), to follow - up on the upgrade and when it will be delivered and no one could help because no one knew about this information which puts me under the impression that nothing was logged, nothing was sent and the conversation that I had with both agents was for nothing.
This is ridiculous and makes me see Cell C as unproffesional and incompetant to deal with a simple situation. So I am urging you to speak with someone higher, someone who can assist and I expect a email for confirmation of when this would be delivered as well as phone call.
This is urgent and should be high priority.
I am getting I touch once again to the case that is indicated above. I was contacted by a gentlemen in public relations right after I have posted this complaint. We had a conversation with regards to my issue with Cell C and the phone that has not been delivered but I am still paying for it (unfortunately I cannot recall his name and no emails were sent to me by him).
He then confirmed that someone from the Cell C department would contact me with regards to the upgrade and cellular device.
I received a call from Chelsea which I assume is where upgrades are done within that department and she said that the cellular device is not in stock but they will be dispatching a similar phone to the one that we never delivered. She said the stock will be arriving in two weeks and will be delivered after which I was okay with and waited to be contacted again to receive my phone. No communication was made, no email or phone call was made. (please note this was more than 2 weeks and no correspondence)
I then called the Cell C department once again ( please note that the money for this phone was still going off and no phone), to follow - up on the upgrade and when it will be delivered and no one could help because no one knew about this information which puts me under the impression that nothing was logged, nothing was sent and the conversation that I had with both agents was for nothing.
This is ridiculous and makes me see Cell C as unproffesional and incompetant to deal with a simple situation. So I am urging you to speak with someone higher, someone who can assist and I expect a email for confirmation of when this would be delivered as well as phone call.
This is urgent and should be high priority.