I have been asked 9 verification questions by Portia and the last question I was asked the make and model of a phone that I no longer have but Portia asks me to go look for the box of a phone I owned 2yrs ago

I have been asked 9 verification questions by Portia and the last question I was asked the make and model of a phone that I no longer have but Portia asks me to go look for the box of a phone I owned 2yrs ago. Really Cell C Please cancel my contract with you ***