I have been a loyal Cell C customer since 2017 and have always paid my account in full and on time — even during the period when I was under debt review

I have been a loyal Cell C customer since 2017 and have always paid my account in full and on time — even during the period when I was under debt review. I became debt-free in August 2025 and obtained official confirmation thereof. I have since been able to obtain vehicle finance (January 2026), which confirms my financial standing has been restored. Despite providing proof that I am no longer under debt review, Cell C still refused to assist me with an upgrade. Following this, I formally requested cancellation of my contract in writing. To date, I have received absolutely no feedback. As a long-standing customer, I expected better communication and service. Loyalty clearly counts for very little. I request: Formal feedback regarding my upgrade refusal. Confirmation of my contract cancellation in accordance with applicable regulations. A clear breakdown of any applicable cancellation terms. I hope this matter can be resolved professionally and without further escalation.