kt
kerri-ann trollip

1 reviews | Active since Apr 2014

02 Dec 2015, 08:46

I have a contract with Cell C Pathetic Service

I have a contract with Cell C i get 1 gig data a month 500mb daytime and 500mb nighttime data i recieved my data yesterday and this morning i try go on internet not only did i loose my daytime data when i went on FB once but this morning i check my airtime because i cant do anything and what do you know i lost my night time data aswell i wasnt even on internet through the night so how can i loose all that data. i am so angry i call customer service and they cant help me i speak to technical sales they cant help me all i was told is i made a transaction in course of afternoon but the time they stipulating i was driving home so what is actually going on. no one can explain to me where my data is going. i will not pay another cent for this contract until the matter is resolved or better yet cancel this contract. i have never had so many problems with other networks like i am having now. someone better sort this out because i wont pay for a cellphone where my data is going missing the same day its loaded.

0
Replies (1)
Cell C
Cell C's reply02 Dec 2015, 09:07
Official
Hello kerritrollip,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN