1 reviews | Active since Oct 2021
I HATE CELL C!!!!!Trust index is 3.1/10 and Net promoter score of -82%, what is your CEO saying about such pathetic numbers
I am disappointed on how my query is being handled by Cell C. My account was in arrears as of August and settled the arrears on the 3rd September 2021. On the 20th September 2021, my account was wrongly debited an amount 3x my fibre premium. I called CellC fibre support and told them i will be reversing the debit and made a manual payment of my monthly premium since I know my account is up to date.
Melinda Dlamini who is dealing with my problem has been sending same email for over three weeks saying that my query is been investigated. For how can a payment be traced. My credit profile is down by over 30 points and my line is now suspended. Spoke to one unprofessional consultant ever in my life, Skhonzile Mthethwa call *** who told me my account is suspended due to arrears on my account which I reiterated that I have made payments and my account is up to date and I was told there is no way my can be reconnected up until my case is resolved and since the unreliable Melinda Dlamini is not doing her job I am *****ed according to Skhonzile. I then called in and spoke to a different, Thembile who was then kind enough to tell me that the disconnection to my line is due to payments but VUMATEL side of which she said she will escalate to have it resolved.
Why should i go through this, my case was never prioritised but why should i then suffer by talking to consultant who are either poorly trained or just do not know what the hell they are doing.
I am still expecting a call from the manager since October and to date I have confirm my availability and no one has made contact.
Trust index is 3.1/10 and Net promoter score of -82%, what is your CEO saying about such pathetic numbers and yet not even putting any effort to retain your existing base, do managers even do QA to.
SHAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On the 21st/10/2021, I have then sent them to Sabelo Mkhize, and then to ***.
On the 22nd/10/2021,i received confrontation email from Melinda that the payments I have made are reflecting on the system and that I owe R 2987.00 of which which as per statement received I owed R3186.00 as of August and I paid it in full to bring my account up to date and questioned how do I then owe?
On the 26th/10/2021,i received an email from Melinda that my case is then being investigated by the billing department and I then asked if I should then make a manual payment, of which I was advised to and I did and requested debit order to be canceled in the mean time and forwarded the proof of payment to ***.
From the 2nd/11/2021 to date I have been receiving emails that my case is still under investigation and when I explain that my credit profile is being negatively affected, I am not receiving any response of which I have sent screenshots from experian and how many points I have lost on my score hoping this will be prioritized.
On the 20th, I was debited R3057.00 and I sent an email to Melinda asking her why did that happen since I canceled debit orders, and I was not responded to. As previously mentioned, I reversed the payment and then made a manual payment which I then send to helpful consultant by the name of Zamavuso.
Monday the 22nd, received an email from Happiness who asked what time can I be contacted by a manager. I advised on time and date and never heard from her.
Yesterday the 23rd, I received an email from Melinda saying my case is still under investigation and not say a word about my query relating to the debit order that went off my account.
So isn't this pathetic????
On the 21st/10/2021, I have then sent them to Sabelo Mkhize, and then to ***.
On the 22nd/10/2021,i received confrontation email from Melinda that the payments I have made are reflecting on the system and that I owe R 2987.00 of which which as per statement received I owed R3186.00 as of August and I paid it in full to bring my account up to date and questioned how do I then owe?
On the 26th/10/2021,i received an email from Melinda that my case is then being investigated by the billing department and I then asked if I should then make a manual payment, of which I was advised to and I did and requested debit order to be canceled in the mean time and forwarded the proof of payment to ***.
From the 2nd/11/2021 to date I have been receiving emails that my case is still under investigation and when I explain that my credit profile is being negatively affected, I am not receiving any response of which I have sent screenshots from experian and how many points I have lost on my score hoping this will be prioritized.
On the 20th, I was debited R3057.00 and I sent an email to Melinda asking her why did that happen since I canceled debit orders, and I was not responded to. As previously mentioned, I reversed the payment and then made a manual payment which I then send to helpful consultant by the name of Zamavuso.
Monday the 22nd, received an email from Happiness who asked what time can I be contacted by a manager. I advised on time and date and never heard from her.
Yesterday the 23rd, I received an email from Melinda saying my case is still under investigation and not say a word about my query relating to the debit order that went off my account.
So isn't this pathetic????
We will receive and have the matter attended to.
^MP
We will receive and have the matter attended to.
^MP