I HATE Cell C!!!

I have been a cell c customer for over 10 years and I have come.to regret taking a call from one of their consultants. I have 2 contracts which had both come to an end and I left them on a month to month incase i needed to renew them at a later stage. The consultant called me to ask me to renew and I told him that I do not need a new phone and I will keep the contracts on a month to month contract. I later on decided to cancel one and keep one on month to month but to my surprise I was told that I can only cancel next year because I had renewed my contracts which is not true. I've tried on numerous occasions to request the recordings for that particular day and I am being given the reference number which none of the cell c stores are able to assist me with. The stores are telling me that there is a unique reference number that should be sent directly to the store not to me. I have tried communicating this with cell c customer service but my requests are falling on deaf ears..I am beyond frustrated to say the list. I have come to HATE Cell c with a passion