<p>I've been on Cell C for 2 years, because of the cheaper rates. My Contract is on my dad's account so obviously I can't do anything without my dad by my side. I get policies and procedures, but I am old enough to sort my own things out, I pay for the contract, yet I am not allowed to do anything.</p> <p>We have tried to put the contract on my name but obviously they messed it up. Not only is it still not on my name but they took My payments of my mother's account. Eventually that was sorted. But the problem persists. THE ACCOUNT IS STILL NOT ON MY NAME!!!!!!!!!</p> <p>Another incident is when my screen apparently broke they obviously had to repair it. It took 3 weeks, which was still fine, but they didn't have a loan phone, and whats worse, when I got my phone back, eventually, the screen had been replaced. Not only was it replaced with a screen that is NOT gorilla glass, that's "scratch proof" but also the screen was not replaced properly sealed.</p> <p>So now my Samsung Galaxy S6 might as well be any other phone as it is not longer scratch proof, water proof or dust proof!!!</p> <p>When I contacted the repair centre, not only did they make it my problem to sort out but they weren't one bit helpful. I do not have the time or money to drive up and down to a cell c store and I have even less time to phone your useless customer service centre. Because I would still not be helped!!!!!!!!!!!!!!!!</p> <p>I only have 3 months left with this absolutely useless Cellular company and then I will cancel and NEVER go back. I would rather pay more for service and knowledge then pay for bad service, useless technicians and useless people.</p>
Changing ownership of a contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Sincere apologies for the inconvenience caused. We will ensure that this matter is sorted.
Loan phones are dependent on availability when the customer books in their devise and are issued as a courtesy. You were supposed to return the handset as soon as you noticed that but you can still book it in though and you will be assisted.
A consultant will contact you and assist.
Regards
Cell C | PN
Best regards,
Changing ownership of a contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Sincere apologies for the inconvenience caused. We will ensure that this matter is sorted.
Loan phones are dependent on availability when the customer books in their devise and are issued as a courtesy. You were supposed to return the handset as soon as you noticed that but you can still book it in though and you will be assisted.
A consultant will contact you and assist.
Regards
Cell C | PN
Best regards,
As communicated with Derrick, you will be contacted during the course of the day as per your request.
Regards
Cell C | MH
Best regards,
As communicated with Derrick, you will be contacted during the course of the day as per your request.
Regards
Cell C | MH
Best regards,
Derrick contacted you, assisted and advised on a way forward regarding the handset.
Regards
Cell C | PN
Best regards,
Derrick contacted you, assisted and advised on a way forward regarding the handset.
Regards
Cell C | PN
Best regards,
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