RB
Robert B

1 reviews | Active since Mar 2009

24 Jul 2017, 20:58

I got ********** by Cell C

<p>Earlier this year I upgraded to a 20 GB data contract with Cell C which was on promotion - the deal was that I get 10GB daytime data and 10 GB night time - from 12am - 6am. I went to Cell C NewMarket Mall to do this. When my data was depleted last month I phoned the Cell C call centre and I went to NewMarket and I am told that this was a "temporary promotion only" and that the 20GB deal was just a promotion and that after the promotion it reverts to me just getting 10GB a month. How the F%&# can they tell me this now???? NO ONE communicated this to me from the beginning - if they did I NEVER would have renewed my contract. I am paying R400 a month for R10 GB - Telkom can charge me the exact same amount for uncapped data - which is far more than 10GB.</p> <p>I want someone from head office to get involved and sort this problem out - otherwise I cancel my contract and move to Telkom!!! </p>

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Replies (2)
Cell C
Cell C's reply25 Jul 2017, 08:57
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply25 Jul 2017, 11:27
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN