I find CFibre to be unprofessional and cruel in not correcting asap, their mistake of double charging me

I terminated my CFibre services for a more affordable alternative at the end of August 2021. Since the contract had not expired yet, CFiber naturally charged me a cancellation fee which I had up until 30 September 2021 to pay off.

The cancellation fee was fully paid off on 25 August 2021 and proof of payment was emailed to CFibre. Disappointing, CFibre withdrew the cancellation amount again on 30 September 2021, causing my bank account to have insufficient amounts to cover all my other debit order obligations by 01 October 2021. CFibre was contacted immediately when a notification was received from my bank regarding their unauthorized withdrawal.

All I have received from CFibre to this very minute is "Kindly note your case is still pending on the finance department for refund feed back will be provided once resolved". With God's grace I was able to circumvent the dire penalties from my bank of having insufficient funds to honours all my debit order responsibilities.

I am extremely unhappy and much more disappointed with CFibre for their unprofessional and very unkind behaviour in handling this situation. This is painful!