1 reviews | Active since Aug 2016

14 Aug 2016, 11:03

i feel ******* by cell c

<p> I was looking for a nice and affordable data package with a wireless modem as well and since i was a cell c customer i decided to go for one oftheirs. Their Giga20 package offered 5 gigs during the day and 15 gigs after 12 at night. all of tis for R199 per month. This i could afford.</p> <p>i magine my surprise when my August/September came with an amount for R429!!! </p> <p>i called their customer services centre and logged my complaint and the lady i spoke to politely told that Cell C has removed that "promotion" and now they only have 5 gigs during the day and 5 at night. this was not what i have signed up for. if i was told that this was going to happen i would not have taken out this contract. They told that they sent me an sms saying that they re about to changed the data plan. the problem i had with that was that the number they sent it to was te sim in te wireless modem. so how was isupposed to see that sms?</p> <p> </p> <p>CELL C ******* ME INTO THIS BAD CONRTACT. I HAVE 2 CELL PHONE CONTRACTS WHIC I AM ALSO ABOUT TO CANCEL. </p> <p> </p> <p>THANKS CELL C...</p>

0
Replies (2)
Cell C
Cell C's reply15 Aug 2016, 05:24
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.


We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply15 Aug 2016, 08:29
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN