1 reviews | Active since Dec 2019
I feel like Cell C is really harassing me now!!!!!
This is the worst service one can ever experience.
Firstly, I was initially harassed into paying Cell C the amount owed to them even, though my contract ended with no payment issues within that 24-month period. Which resulted in me being handed over to the VVM Attorneys.
Kindly note that I have also attached the proof of payment, which was settled on the 28th of April 2023, bearing in mind that my credit report has declined drastically due to Cell C and VVM’s unwillingness to clear my ITC profile. (See below confirmation from VVM Attorneys) From: *** To: *** Date: Fri, 28 Apr 2023 18:31:08 Subject: Proof of Payment from SK SEANEGO - ***5 Good day, 1. Thank you for providing us with proof of payment with regard to the above matter. 2. The payment will be allocated to the relevant account within the next 7 days. 3. Should you have any further queries, please visit our website www.vvm.co.za to commence a live chat, register on the VVM portal https://portal.vvm.co.za/ or alternatively, you can reach us on WhatsApp ***). Yours faithfully, VVM
Please NOTE that I have been a loyal paying customer and have paid Cell C in full. Why do I still have to beg for them to remove their adverse listing on ITC? First this matter didn’t have to get where it got to, but because they can think they can bully and swindle people, it needs to STOP.
Please resolve this matter as matter of urgency by furnishing me with a paid-up letter and remove me from the ITC listing which states that I am currently on six months arrears, CAN YOU IMAGINE!!!!
Please note that they must not even bother to call me on my cellphone, considering that I have been dragged from one pillar to post telling me that they are handling it, since April 2023 and today it's 24th July 2023. The whole of whole 3 months busy handling it????
I enquired with VVM regarding a paid-up letter and was told that they will have to communicate with Cell C, but after 72 hours with no feedback I called Cell C where I spoke to a lady called Nhlanhla where she told that me that matter has been handed further for finalisation and they will come back to me, since then.
I enquired with VVM regarding a paid-up letter and was told that they will have to communicate with Cell C, but after 72 hours with no feedback I called Cell C where I spoke to a lady called Nhlanhla where she told that me that matter has been handed further for finalisation and they will come back to me, since then.
From: ***
To: ***
Date: Thu, 06 Jul 2023 12:42:04
Subject: FW: Your feedback for case number ***
Good day 1 Thank you for your email dated 05.07.2023 2 kindly note that your paid-up letter has been requested. Regards VVM
I don't even know which office they've requested that paid-up letter from?
From: ***
To: ***
Date: Thu, 06 Jul 2023 12:42:04
Subject: FW: Your feedback for case number ***
Good day 1 Thank you for your email dated 05.07.2023 2 kindly note that your paid-up letter has been requested. Regards VVM
I don't even know which office they've requested that paid-up letter from?
Please see below correspondence for further handling.
Kindly advise as to when should I expect feedback considering that it been over 72 hours (5 working days) without hearing anything from your side of the office.
image.png 77.08 KB
Please see below correspondence for further handling.
Kindly advise as to when should I expect feedback considering that it been over 72 hours (5 working days) without hearing anything from your side of the office.
image.png 77.08 KB
It has been over 72 working hours (5 Working days) since the email was sent. However, no feedback has been received as per the subject matter.
From: NAT:MOSAC:Seanego SK-Sgt
Sent: Monday, 24 July 2023 13:44
To: 'sm' <***>
Cc: 'Nhlanhla Mbuyisa (Contractor)' <***>; '***' <***>; '***' <***>
Subject: FW: Your feedback for case number *** ticket:#236083
Cell C's reply:
24 Jul 2023, 13:33
Dear Sifiso,
Please forward any email correspondence you may have with both Cell C and VVM including the proof of payment to *** for our team to follow up on your behalf.
Regards
^MN
It has been over 72 working hours (5 Working days) since the email was sent. However, no feedback has been received as per the subject matter.
From: NAT:MOSAC:Seanego SK-Sgt
Sent: Monday, 24 July 2023 13:44
To: 'sm' <***>
Cc: 'Nhlanhla Mbuyisa (Contractor)' <***>; '***' <***>; '***' <***>
Subject: FW: Your feedback for case number *** ticket:#236083
Cell C's reply:
24 Jul 2023, 13:33
Dear Sifiso,
Please forward any email correspondence you may have with both Cell C and VVM including the proof of payment to *** for our team to follow up on your behalf.
Regards
^MN
Can i please have an update as to when should i expect a resolution regarding the above matter?
Can i please have an update as to when should i expect a resolution regarding the above matter?
