GS
Gwen S

1 reviews | Active since May 2016

04 Mar 2017, 19:02

I feel cheated.

<p>I have two contracts with cell c. The data contract in December I was billed 3 times my contract agreed upon amount. I was told I get 2 gigs peak hours and 2 gigs off peak. I visited a cell store and was told I exceeded on my off peak. It did not make sense cause I hardly use data off peak. Nonetheless I let it go and asked that my contract be allowed to go over by only R50. I was told that's done and I left. In Jan I was billed the correct amount and in February it went back to 3 times my contract monthly payment. I don't know what is happening. Cell c please advise. I'm frustrated cause I don't know how much</p> <p>the next debit will be from my account. </p> <p> </p>

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Replies (1)
Cell C
Cell C's reply06 Mar 2017, 07:57
Official

Hi Gwen

We will get to the bottom of your query and ensure that we assist and resolve.

Our team will be in touch.

Do have yourself a fantastic day and thank you for choosing Cell C

Regards
TM

Best regards,