i emailed this to cellc 2 weeks back nobody called

<br> Good day<br> <br> <br> I am writing this complaint to you very very unhappy because my mother's life has been miserable since she took the contract with you guys<br> <br> <br> It all started when she took a contract phone , she wanted a top up and somebody gave her an open line, i called wanting to change the contract to no luck, then my mother decided to pay off the contract sooner, so she deposited money to the cellc account every month until she finished paying it off, then we called coz we wanted to cancel the contract, we spoke to a lady at cancellation department, she told us that my mother had paid R300 extra and she needed to decide whether she wanted a refund or she wants to use the money in form of airtime, then we decided to use it on airtime, to our surprise we received an sms saying she owes R300., i then called cellc and spoke to a lady somewhere two months back to ask what was happening she told us that the lady we spoke to told us a lie about the R300 that is available, i told her i wanted the matter to be investigated and wants feedback because we couldnt pay for money as we were misled, the lady promised to call us the following day, till today we are still waiting for the phone call.