I DONT WANT THE SAME PHONE BACK

Ive booked in my Nokia Lumia 1320 phone 3 times already and frankly i do not want it back.i refuse to have a phone which i don't have joy with.i did not win this phone at a competition,I'm paying for it monthly from my hard earned cash and by that i deserve a phone that will be with me at all times not spend most of its time at the repair centre. I did advise tom,**** and harry that whether it gets fixed or not i do not want the same phone back.i want a brand new device because that ****py phone can not be trusted.whether you do an early upgrade or give me a replacement phone on the terms of this existing contract then so be it.whatever you do,just make damn certain THAT I DO NOT GET THE SAME ****TY PHONE BACK.and this can be made possible.Oh today i called the call centre and guess what their solution was.....that i open up a second contract since i don't want that phone back..lmao...tlitli..kwaaa..hehehe.like really.on top of the problem i have,I'm adding another problem which is more debts come on guys wake up please.If you can not meet my needs then cancel my contract with no early termination fees or else il take this up with the ombudsman.IVE MADE MYSELF CLEAR.