I don't know what to do with this company anymore it is so sad that one has to run around to get services, I am so stressed, very hostile, I've been treated like a inferior rabble. It is so bad that a customer need to beg for customer service, this is gro

I have two cell phone contract with Cell C Samsung A50 and LG K22. On the twenty something in April 2021 my A50 was booked in to be unblacklisted at Cell C Keywest, it was send to Cell C repairs department. I haven't received it back since then I have been send back and forth, from pilar to post I don't know how many times I've been in that Cell C store wanting to know when am I going to get my cell phone device back. The sales person Joseph will always promise to do a follow up at customer service, every time I go back to check on his progress and whether the phone is brought back he will be very arrogant, dismissive and unwilling to help he is always making excuses saying he is been busy, he always making promises but he hasn't delivered until now. I also made follow up myself phoning the customer services of Cell C the last I phoned the was on the 13 August 2021 I have also send them numerous emails in August they have only send me electronic acknowledgement emails saying they will call me in 48hrs but nothing till to date. I am wondering how long does it take to unblacklist a cell phone in this case forever, I mean this is something that could be done in 24hrs but its been 6 months without a phone.

On the 20th July my other cellphone LG K22 the phone is damage and it was also booked in at Cell C Keywest store for repairs department to be repaired the phone is insured with Hollard insurance. For some reason known to them the claim was declined and I was flabbergasted. I am now told about clauses that I was never informed about there aren't any clauses in insurance documents which where send to me, it was just a laid out of what the cell phone is covered for. My phone is being returned from repairs without any repairs done to it.