PS
Permla S

1 reviews | Active since Oct 2016

02 Jan 2019, 16:03

I don't have time for cat and mouse again with you Cell C, really!

First it was the contract cancellation cat and mouse game, I had to put it on HelloPeter to get things going. Cell C provided an amount I would have to pay to settle and cancel my contract, I paid that! For a few months they weren't debiting from my bank account and then all of a sudden they started debiting again in December. I now have to play cat and mouse again with them, not this time please! I want my money! I paid you what you said I owed you to cancel, now why are you debiting again? I'm not even using you as a network provider anymore because your service is just poor.

0
Replies (4)
Cell C
Cell C's reply03 Jan 2019, 07:19
Official
Good morning Permla

We have requested one of our team members to follow up on this matter and assist. Be assured that this matter will be sorted.

Regards
Cell C | PN
Cell C
Cell C's reply03 Jan 2019, 11:49
Official
Kindly respond to Lungile's email as she could not reach you on your contact number.

Regards
Cell C | PN
Cell C
Cell C's reply04 Jan 2019, 15:37
Official
Lungile has been in contact with you to assist and provide feedback regarding this matter.
 
Regards Cell C | PN 
PS
Permla S's update04 Jan 2019, 16:30
Reviewer Update
Both my contracts have been cancelled. Thank you very much for your help Lungile, I appreciated that you took time trying to reach out to me several times and that you explained to detail why this was happening and focused on getting the problem solved. Thank you for the prompt response.