I DONT HAVE A CONTRACT

I TOOK OUT A CONTRACT AND BEFORE I USED THE DEVICE I REALIZED THAT ITS NOT SOMETHING I NEEDED AT THE TIME, SO I WENT BACK INTO THE STORE WHERE I RECEIVED THE CONTRACT(CELL C HOUT BAY) THEY DID ALL THE PAPERWORK TO CANCEL THE CONTRACT AND SENT IT THROUGH AS THEY ARE SUPPOSE TO DO. A FEW DAYS WENT PASS THEN I REALIZED MY ACCOUNT WAS DEBIT BE CELL C I PHONED IN SPOKE TO MOSES MO***ENG AND HE TOLD ME THAT MY ACCOUNT WILL NO LONGER BE DEBIT AND EVERYTHING IS SORTED BUT A FEW DAY AFTER THE CONVERSATION WE HAD MY ACCOUNT WAS DEBIT AGAIN AND WHEN I TRIED TO CONTACT MOSES MO***ENG AGAIN VIA EMAIL HE DID NOT RESPOND TO ANY OF THE EMAILS I SENT HIM ASKING HIM TO CONTACT ME AND THE CELL C HOUTBAY STORE SENT HIM EMAILS TO ASK HIM TO CONTACT ME WITCH HE DID NOT DO. I HAVE MADE MANY CALLS TO CUSTOMER CARE TRYING TO RESOLVE IT BUT NOBODY KNOWS WHAT TO DO IN THE COMPANY. MY ACCOUNT IS STILL BEING DEBIT AND I NEED THIS TO STOP IF NOT I WILL GO TO CARTE BLANCH AND TELL THEM MY STORY AND SHOW THEM MY BANK STATEMENTS AND EMAILS THAT I SENT TO CELL C AND THAT NOBODY WNATS TO DO ANYTHING ABOUT IT.