1 reviews | Active since Dec 2016
I don't have a clue what in the world I am paying
I had taken a contract for my daughter and in the last 2 years all was fine( the contract is fixed, once the data, SMS and minutes are finished there are no top-ups or extra charges; thats what i signed up for) I canceled the contract in December 2022 (because the phone was all broken-well blame kid on that- and the only way i could move to top-up, i was told at the Glen Cell C, was if I upgrage and i didnt want to do that as all the phones available i found too fancy for a child) and this was to be effective as off the 15th of January 2023 and i was told on this day all the balances will be forfeited, i didnt understand as i have paid for them, but i took that because i didnt want the contract anymore. by the time i canceled the contract, it was on a month to month for the pinacle 2GB. on February 1st i woke up to R363.02 debited from my account and i called Cell C (since you record them you can retrieve it) i told the guy i want to understand what i am paying for given that whole story i wrote up there and the he should look into it further to which he mentioned he will need me on the phone to request for a check. (forgive me for running out of airtime) today i call because i still get a statement ( oh yes i told the consultant to also record that i will in the meantime reverse the debit which i did until i am told why i am paying for what i didnt sign up for) on the call sill the lady i spoke to is explaining but i did not sign up for that. she mentions discounts taken and out of bundle rates; how when i asked for a fixed line, who changed the conditions of my contract and for what if this is the reason the price went higher instead of dropping?
I am only seeing the message that my cancelation request was successfully processed without a reference. Cancelation requested on 14/12/2022
Called Cell C on 1/02/2023 and again on 6/03/2023
And I received a call from Cell C on 8/03/2023 the person I spoke couldn't see the previous records so it was again a useless call back. She told me to go to a store and even there she said I will see what she was seeing which I said it's a waste of my time.
I am only seeing the message that my cancelation request was successfully processed without a reference. Cancelation requested on 14/12/2022
Called Cell C on 1/02/2023 and again on 6/03/2023
And I received a call from Cell C on 8/03/2023 the person I spoke couldn't see the previous records so it was again a useless call back. She told me to go to a store and even there she said I will see what she was seeing which I said it's a waste of my time.
My inquiry is not only on the cancellation of the contract but on the invoice and the subsequent R362 that was deducted on the 1st of February 2023 after the cancellation of the contract which was now supposed to be a charge only for the pinnacle 2 GB excluding the handset. I have now received another invoice which is even charging for a failed debit which is what I have been trying to enquire about from Cell C and failing to get answers since the 1st of February 2023.
My inquiry is not only on the cancellation of the contract but on the invoice and the subsequent R362 that was deducted on the 1st of February 2023 after the cancellation of the contract which was now supposed to be a charge only for the pinnacle 2 GB excluding the handset. I have now received another invoice which is even charging for a failed debit which is what I have been trying to enquire about from Cell C and failing to get answers since the 1st of February 2023.
NT, my enquiry what am i liable for given the above description? the failure by Cell C to help me get to the top of the R363.02 is why i reversed the debit; (again, have a listen to the call i made on the 1st of February 2023 when a debit went off of way more than what Cell C is supposed to debit as indicated by months November and December 2022)
NT, my enquiry what am i liable for given the above description? the failure by Cell C to help me get to the top of the R363.02 is why i reversed the debit; (again, have a listen to the call i made on the 1st of February 2023 when a debit went off of way more than what Cell C is supposed to debit as indicated by months November and December 2022)
"Sedzani Nemudiv your Cell C account has been handed over to VVM for the collection of an amount of R367.65. It is in your best interest to contact us for a flexible payment arrangement. WhatsApp ***, reply to this message for us to phone you back or call us on *** ***"
I did put it on record to the man I spoke to on the 1st of February that the R363 doesn't make sense on a Pinnacle 2GB ive had without a handset from the 1st of January to the 13th (since I figure soon as it hits 14th of January my contract is terminated) that I will reverse the amount because I need an explanation.
I will wait still!
"Sedzani Nemudiv your Cell C account has been handed over to VVM for the collection of an amount of R367.65. It is in your best interest to contact us for a flexible payment arrangement. WhatsApp ***, reply to this message for us to phone you back or call us on *** ***"
I did put it on record to the man I spoke to on the 1st of February that the R363 doesn't make sense on a Pinnacle 2GB ive had without a handset from the 1st of January to the 13th (since I figure soon as it hits 14th of January my contract is terminated) that I will reverse the amount because I need an explanation.
I will wait still!