1 reviews | Active since Jun 2015
I Don't Care
So after having been told by the sales agent at the V&A Cell C and him confirming that I would be able to cancel my specific contract with in 5 -7 working days. This I had to find out is not at all the case since I had to phone the Cell C call center and find out that it would take me 1 month to do so and this poses my first problem:<br> <br> How does one company not have the same policies and procedures when it comes to a specific thing.<br> <br> So to further my experience they said that since I needed to cancel my contact prior to activating a data sim - but they still pushed this sale and had me sign the contract for this sim and said I could just phone in when my contract expires and have this activated. Today when I phone in I they can't find the data sim on their system and the package booked against my name is not close to what sim I received the day I was handed this to take home.<br> <br> I have never in my life received this bad service from a network provider and have tried to give Cell C a chance, but will definitely go back to Vodacom where they are concerned about client service and clearly receive the relevant training to give great service rather than I Don't Care service.<br>
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
