MM
Mbali M
1 reviews | Active since Jun 2015
06 Oct 2022, 17:59
I DO NOT RECOMMEND CELL C FIBRE,WORST SERVICE EVER!!
CellC FIBRE IS AT IT AGAIN! TRYING TO DOUBLE DEBIT MY ACCOUNT WHEN I DONT OWE A CENT!! ALSO,MY CREDIT SCORE HAS DROPPED BECAUSE OF THE RETURNED DEBIT ORDER(THAT WAS NOT SUPPOSED TO GO OFF MY ****** ACCOUNT AGAIN!!!) I SOOKE TO A MANAGER ON MONDAY,XABISO,WHO ASSURED ME THAT THIS WOULD BE RESOLVED IN 48HRS…IT HAS NOT BEEN RESOLVED AND I WILL BE LODGING A COMPLAINT WITH THE OMBUDSMAN! I STILL HAVE PROOF OF THE VERY SAME NONSENSE YALL DID IN JUNE!! TRYING TO DEBIT ME WHEN I DO NOT OWE YOU!!!!!
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
06 Oct 2022, 21:17HI Mbali Msimango
Thank you for reaching out.
We're sorry to hear of the service received.
We have request a follow up from the Fiber team.
^NH
Thank you for reaching out.
We're sorry to hear of the service received.
We have request a follow up from the Fiber team.
^NH
Cell C's reply06 Oct 2022, 21:17
Official
HI Mbali Msimango
Thank you for reaching out.
We're sorry to hear of the service received.
We have request a follow up from the Fiber team.
^NH
Thank you for reaching out.
We're sorry to hear of the service received.
We have request a follow up from the Fiber team.
^NH
MM
Mbali M's updateReviewer Update
07 Oct 2022, 21:59Thanks,here’s a ***! Please sort this out or I’ll have to cancel my services because it’s not fair that every two months I have the same problem and it affects my credit score!!
MM
Mbali M's update07 Oct 2022, 21:59
Reviewer Update
Thanks,here’s a ***! Please sort this out or I’ll have to cancel my services because it’s not fair that every two months I have the same problem and it affects my credit score!!
Cell C's replyOfficial
08 Oct 2022, 10:39Good day Mbali
Thank you. We will revert to you.
^NT
Thank you. We will revert to you.
^NT
Cell C's reply08 Oct 2022, 10:39
Official
Good day Mbali
Thank you. We will revert to you.
^NT
Thank you. We will revert to you.
^NT
MM
Mbali M's updateReviewer Update
11 Oct 2022, 19:02No one has gotten back to me! My credit profile still shows as though I owe CELL C! And my credit,once again,had dropped!!! On top of that,my cell C statement shows that you guys have charged me “returned debit fees”- WHY???? WHEN I DONT OWE A CENT AND FID NOT MAKE PAYMENTS LATE?! I HAVE SENT PROOF OF PAYMENT AGAIN TO XABISO AND STILL,NO FEEDBACK! THIS IS REALLY DISGUSTING AND FRUSTRATING BECAUSE EVEN AFTER YOU FIC THIS MESS,I HAVE TO WORK ON REBUILDING MY CREDIT SCORE THAT YOU MESSED UP!!!!
MM
Mbali M's update11 Oct 2022, 19:02
Reviewer Update
No one has gotten back to me! My credit profile still shows as though I owe CELL C! And my credit,once again,had dropped!!! On top of that,my cell C statement shows that you guys have charged me “returned debit fees”- WHY???? WHEN I DONT OWE A CENT AND FID NOT MAKE PAYMENTS LATE?! I HAVE SENT PROOF OF PAYMENT AGAIN TO XABISO AND STILL,NO FEEDBACK! THIS IS REALLY DISGUSTING AND FRUSTRATING BECAUSE EVEN AFTER YOU FIC THIS MESS,I HAVE TO WORK ON REBUILDING MY CREDIT SCORE THAT YOU MESSED UP!!!!
MM
Mbali M's updateReviewer Update
17 Oct 2022, 06:37I AM STILL WAITING…EVERYTIME I CONTACT THE CALL CENTRE THEY GIVE ME A “48HR SLA”…IT’S WAAAAAAAY OVER 48HR NOW!!!!!!
MM
Mbali M's update17 Oct 2022, 06:37
Reviewer Update
I AM STILL WAITING…EVERYTIME I CONTACT THE CALL CENTRE THEY GIVE ME A “48HR SLA”…IT’S WAAAAAAAY OVER 48HR NOW!!!!!!
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Mbali M's updateReviewer Update
17 Oct 2022, 14:13That’s a lie!! I answered and asked them to call me at 1pm during my lunch break and I waited!
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Mbali M's update17 Oct 2022, 14:13
Reviewer Update
That’s a lie!! I answered and asked them to call me at 1pm during my lunch break and I waited!
MM
Mbali M's updateReviewer Update
17 Oct 2022, 14:31CAN SOMEONE CALL ME NOW PLEASE,I HAVE 30MINS TO SPARE,I’M REALLY GETTING ANNOYED!! CALLED YOUR CALL CENTRE AND XABISO(THE MANAGER WHO IS HANDLING MY QUERY IS ON LEAVE AND YOUR AGEBTS CANNOT SEE WHO/WHICH DEPARTMENT CALLED ME EARLIER!!!!
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Mbali M's update17 Oct 2022, 14:31
Reviewer Update
CAN SOMEONE CALL ME NOW PLEASE,I HAVE 30MINS TO SPARE,I’M REALLY GETTING ANNOYED!! CALLED YOUR CALL CENTRE AND XABISO(THE MANAGER WHO IS HANDLING MY QUERY IS ON LEAVE AND YOUR AGEBTS CANNOT SEE WHO/WHICH DEPARTMENT CALLED ME EARLIER!!!!
MM
Mbali M's updateReviewer Update
18 Oct 2022, 22:33NOBODY HAS CALLED ME!!!!
AND NOW YOU GUYS HAVE SUSPENDED MY SERVICES/WIFI IS OFF AND I DONT OWE A CENT ON THIS ****** ACCOUNT!!!!
AND NOW YOU GUYS HAVE SUSPENDED MY SERVICES/WIFI IS OFF AND I DONT OWE A CENT ON THIS ****** ACCOUNT!!!!
MM
Mbali M's update18 Oct 2022, 22:33
Reviewer Update
NOBODY HAS CALLED ME!!!!
AND NOW YOU GUYS HAVE SUSPENDED MY SERVICES/WIFI IS OFF AND I DONT OWE A CENT ON THIS ****** ACCOUNT!!!!
AND NOW YOU GUYS HAVE SUSPENDED MY SERVICES/WIFI IS OFF AND I DONT OWE A CENT ON THIS ****** ACCOUNT!!!!
MM
Mbali M's updateReviewer Update
19 Oct 2022, 20:53Clearly CELLC does NOT take their customers seriously!!!! To date,NO ONE HAS CALLED ME!! MY SERVICES ARE STILL SUSPENDED AND IM UNABLE TO DO MY ASSIGNMENTS!!!!! I JUST SPOKE TO A USELESS MANGER NAMED SENZO WHO DID NOTHING TO HELP ME,INSTEAD,SAYS HE WILL EMAIL XABISO(ANOTHER USELESS MANGER WHO’S FAILED TO RESOLVE THIS WUERY FROM 30SEPT!!) IF MY SERVICES ARE NOT RELOADED AND PAYMENT ALLOCATED BY COB TOMORROW I AM TAKING YOU TO THE OMBUDSMAN AS I AM GATVOL NOW!!! THIS IS THE 2ND TIME THIS YEAR YOU GUYS HAVE DONE THIS!!!!! AND WILL BE TAKING MY SERVICES ELSEWHERE!
MM
Mbali M's update19 Oct 2022, 20:53
Reviewer Update
Clearly CELLC does NOT take their customers seriously!!!! To date,NO ONE HAS CALLED ME!! MY SERVICES ARE STILL SUSPENDED AND IM UNABLE TO DO MY ASSIGNMENTS!!!!! I JUST SPOKE TO A USELESS MANGER NAMED SENZO WHO DID NOTHING TO HELP ME,INSTEAD,SAYS HE WILL EMAIL XABISO(ANOTHER USELESS MANGER WHO’S FAILED TO RESOLVE THIS WUERY FROM 30SEPT!!) IF MY SERVICES ARE NOT RELOADED AND PAYMENT ALLOCATED BY COB TOMORROW I AM TAKING YOU TO THE OMBUDSMAN AS I AM GATVOL NOW!!! THIS IS THE 2ND TIME THIS YEAR YOU GUYS HAVE DONE THIS!!!!! AND WILL BE TAKING MY SERVICES ELSEWHERE!
MM
Mbali M's updateReviewer Update
22 Oct 2022, 17:16Mxim! Ofcourse not!
MM
Mbali M's update22 Oct 2022, 17:16
Reviewer Update
Mxim! Ofcourse not!
Cell C's replyOfficial
23 Oct 2022, 14:31Hi Mbali
We apologize for the inconvenience , we have requested a follow up from the Fiber team.
^NH
We apologize for the inconvenience , we have requested a follow up from the Fiber team.
^NH
Cell C's reply23 Oct 2022, 14:31
Official
Hi Mbali
We apologize for the inconvenience , we have requested a follow up from the Fiber team.
^NH
We apologize for the inconvenience , we have requested a follow up from the Fiber team.
^NH
MM
Mbali M's updateReviewer Update
29 Oct 2022, 10:11I AM SO DISGUSTED AND DISAPPOINTED AT THE LACK OF URGENCY REGARDING THIS MATTER!! TO DATE,NO ONE HAS RESOLVED THIS OR GOTTEN BACK TO ME!! JUST CANCEL MY FIBRE LINE,I AM GATVOL!!!!!!
MM
Mbali M's update29 Oct 2022, 10:11
Reviewer Update
I AM SO DISGUSTED AND DISAPPOINTED AT THE LACK OF URGENCY REGARDING THIS MATTER!! TO DATE,NO ONE HAS RESOLVED THIS OR GOTTEN BACK TO ME!! JUST CANCEL MY FIBRE LINE,I AM GATVOL!!!!!!