I didn't not believe in black on black services until today

The lady who was "assisting" me made me feel as if she was doing me a favour. I just wasted her to assist me with a call log. At first she said doesn't deal with that I sshould come back after eight. I asked her how is it possible that she can not take my id number and search for my contract details and e-mail me a call log. She then miraculously managed to log in and asked for my e-mail address. I gave it to her. She didn't even type it out on full and said she had sent it. I told her that I had not revived it and she responded by saying how can I expect it to come through immediately. I then asked the if I can call later on and ask her to send it again if I have not received it and she responded by saying it was up to me to do that. As a paying customer I am very disappointed and feel that this is some black on black services that should not be accepted.