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lJ
liezel J

1 reviews | Active since Mar 2013

30 Aug 2021, 08:38

I did a upgrade at the Cell C store on Friday however I keep on receiving a sms that my cancellation was processed or they cant process my query right now I have tried to call the upgrades team spoke to Simphiwe who has not been able to assist the call wa

I did a upgrade at the Cell C store on Friday however I keep on receiving a sms that my cancellation was processed or they cant process my query right now I have tried to call the upgrades team spoke to Simphiwe who has not been able to assist the call was today at 8.34 he kept on telling me to call Customer Care on 084135 even though I have explained numerous times that this number doesn't exist he kept on insisting now I have no idea what is happening on my account and nobody seems to be able to help

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Replies (4)
Cell C
Cell C's reply30 Aug 2021, 09:38
Official
Hi liezel 

Thank you for reaching out to us. 

The upgrade is still processing. We will contact you as soon as is approved and ready for delivery. 

^NT
lJ
liezel J's update30 Aug 2021, 10:05
Reviewer Update
Clearly there's lots of confusion from your end I already did the upgrade and got the phone what do you mean by delivery what is being delivered
lJ
liezel J's update30 Aug 2021, 13:08
Reviewer Update
No please check above and there is supposed to be device insurance on the handset, please look at my account or give me a call we seem to be going back and forth and getting nowhere
lJ
liezel J's update30 Aug 2021, 17:02
Reviewer Update
Should I take this matter up with ICASA next seeing as noone seems to be assisting here anymore