1 reviews | Active since Jun 2012

15 Feb 2017, 12:19

I cannot get Cell C to update my email address successfully

<p>I have logged my call 4 times to have my email address changed, as I am not allowed to do it on self service. Only twice has a consultant called me back and each time they pretended to resolve the problem, yet my email address is still wrong. </p> <p> </p> <p>Now they have stopped responding to my calls logged.</p>

0
Replies (2)
Cell C
Cell C's reply15 Feb 2017, 12:29
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply16 Feb 2017, 07:56
Official

Moses has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN