1 reviews | Active since May 2014
I cancelled 2 contracts and am still being billed
I am beyond upset at the incompetence of Cell C. I had a contract for two data contracts. The contract expired and I was on a month to month payment which i was not even informed about. I phoned Cell C in April to CANCEL these contracts but they are still billing me. They allegedly record all call but cannot find the call where I requested the cancellation. I am still being billed. I have spoken to several different people and have not been able to have this resolved. Finally they managed to cancel the one contract but i am still being billed for the other contract because THEY DID NOT HEAR WHEN I SAID I HAVE TO CONTRACTS that i wish to cancel !!!!!! i Requested to speak to senior management but even this was mission impossible. Hopefully someone can contact me and sort this out once and for all !!!!
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C |DA
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C |DA
