I can't insurance my contract phone because of poor service at c insurance

<p>I've took a contract phone with Cell C towards the end of November 2016. I went to once of cell C stores telling them that I want to insure my phone. They told me that I can't apply for insurance at the store,I have to call their insurance side on this numbers ********** . I've been calling this number for ever without any respond. Sometimes I will wait for 20 minutes. The number always says we are experiencing high call volume, please wait since from last year till date.</p> <p> </p> <p>Even today I've called the number 3 times,still no answer. I can't wait for my contract to expire,I have enough with cell c. I don't have the intention to up grade my phone with them after such a poor service from them. Tell me what if they ***** or my phone get damaged, how am I going to continue paying for the phone?</p> <p> </p> <p>I don't know if their call centre have 5 people or one phone,because I don't know why it is so difficult just to insure my phone with them. </p> <p> </p> <p>Cell C,you don't know anything about customer service. After my 24 months,I'm done and I'm going to spread the word about you bad service.</p> <p> </p> <p> </p>