I bought a data bundle earlier this morning, when it didn't reflect in over 30 minutes, I called customer service

I bought a data bundle earlier this morning, when it didn't reflect in over 30 minutes, I called customer service. There I was told that they've been having issues since the previous evening. Now my questions are these 1 How come Cell C didn't have the decency to let their customers know about this glitch since they've had more than 12 hours 2 why deduct the money when you can't give bundles. 3 Do they even care that their customers need to put everything in hold since they're not able to buy bundles to access internet. Like me, before last week, my son and I have been surviving on the R460 SASSA grant. I was lucky to get a break for part time online work. Now on my 4th day of working, I can't because Cell C didn't consider to let their customers know something is wrong with the service. I had to borrow money to buy data and now everything is on hold cause they can't reverse the payment. Absolutely pathetic