I asked for my refund and their refusing to refund me my money for a contract which I never had an agreement to

Dear MAMORENA M,

Thank you for contacting Cell C.

We sincerely apologize for the frustration this situation has caused. We understand that you are concerned about being charged for a contract you never agreed to and a SIM card you haven’t used.

Please rest assured that our support team is actively working on resolving this matter and will ensure that you receive the assistance you need.

Regards,
Cell C | LS