I am writing to formally dispute a service that was activated on my account without my consent. During the initial call, I clearly and strictly stated that I do not want the service. Despite this, it appears the service was still processed. I subsequentl

I am writing to formally dispute a service that was activated on my account without my consent.

During the initial call, I clearly and strictly stated that I do not want the service. Despite this, it appears the service was still processed. I subsequently contacted your customer service department four times, using my own airtime, to cancel this service. Unfortunately, none of the agents assisted me, even though my first cancellation attempt was made within the 7-day grace period.

I have now been informed that more than R200 will be deducted from my account. I do not authorize this deduction, as I did not agree to the service.

I request the following:

Immediate cancellation of the service.

Confirmation in writing that the service has been cancelled.

A full refund of any amounts already deducted.

Assurance that no further deductions will be made.

If this matter is not resolved promptly, I will escalate it to the relevant consumer protection authorities.

I expect your urgent response.