I am struggling to get an resolution with regards to my query/case

<p>I am struggling to get an resolution with regards to my query/case that I have logged with cellc, every time I call I get a different story from the call centre consultants not to mention the attitude I get.</p> <p>In June I was eligible for an upgrade, I spoke to a sales agent telephonically and decided to take up a data package/sim offered to me by the sales agent, I was advised that I’m going to get 4gig data a month for R139, nobody told me that 2 gig is daytime data and 2gig is night time data, if I knew that I was not going to take up the package.</p> <p>For the past few weeks I have cell c has been messing me around and giving me half-truths, here are all my references:</p> <p>Case no: ********** 1243</p> <p>13/07/2017 08:21am spoke to Lucy</p> <p>17/07/2017 10:23am</p> <p>18/07/2017 15:35pm spoke to Muntu Dineka</p> <p>19/07/2017 10:20am spoke to Ntobeko</p> <p>21/07/2017 07:48am spoke to Thabiso</p> <p>25/07/2017 ref: ********** ********** 22 spoke to Sibongile</p> <p>Please listen to the recordings of all the calls so that you see how many times the story has changes and why I am confused right now. </p>