PM
Plantina M
1 reviews | Active since Dec 2020
20 Apr 2024, 10:31
I am still not pleased with how cell c has exploited me and left me with a health condition
The frustration about all this matter between me and cell c is that, they will respond privately and when they call me,they will still make a fool of me and promise to resolve the matter yet they are just actually pouring petrol into the fuel. So people careful of what the telesales sell you as they have a way of turning it into their favour and the end result, you become a fool who is either sounding stupid/illiterate to them
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Cell C's replyOfficial
20 Apr 2024, 10:53Dear Plantina Mtshiselwa
Thank you for contacting us, we appreciate the time you took to provide us with this feedback.
We sincerely apologise for the frustration you have experienced when trying to reach to us regarding your queries and general customer services.
It is regrettable because this falls short of the standards that we have set for ourselves as a business and we understand your disappointment in that regard.
The business is in the process of enhancing our communication channels to ensure greater accessibility for all our customers and while also streamlining our processes to provide prompt assistance with after-sales queries.
Please be advised that you case is still active and being worked on , we apologize for the delay . Our team will be in touch with you.
Regards
Cell C | NH
Thank you for contacting us, we appreciate the time you took to provide us with this feedback.
We sincerely apologise for the frustration you have experienced when trying to reach to us regarding your queries and general customer services.
It is regrettable because this falls short of the standards that we have set for ourselves as a business and we understand your disappointment in that regard.
The business is in the process of enhancing our communication channels to ensure greater accessibility for all our customers and while also streamlining our processes to provide prompt assistance with after-sales queries.
Please be advised that you case is still active and being worked on , we apologize for the delay . Our team will be in touch with you.
Regards
Cell C | NH
Cell C's reply20 Apr 2024, 10:53
Official
Dear Plantina Mtshiselwa
Thank you for contacting us, we appreciate the time you took to provide us with this feedback.
We sincerely apologise for the frustration you have experienced when trying to reach to us regarding your queries and general customer services.
It is regrettable because this falls short of the standards that we have set for ourselves as a business and we understand your disappointment in that regard.
The business is in the process of enhancing our communication channels to ensure greater accessibility for all our customers and while also streamlining our processes to provide prompt assistance with after-sales queries.
Please be advised that you case is still active and being worked on , we apologize for the delay . Our team will be in touch with you.
Regards
Cell C | NH
Thank you for contacting us, we appreciate the time you took to provide us with this feedback.
We sincerely apologise for the frustration you have experienced when trying to reach to us regarding your queries and general customer services.
It is regrettable because this falls short of the standards that we have set for ourselves as a business and we understand your disappointment in that regard.
The business is in the process of enhancing our communication channels to ensure greater accessibility for all our customers and while also streamlining our processes to provide prompt assistance with after-sales queries.
Please be advised that you case is still active and being worked on , we apologize for the delay . Our team will be in touch with you.
Regards
Cell C | NH