I am still battling to come to terms with the level of service I have received from this particular establishment (Cell C). I have, for the longest time been a faithful and loyal subscriber to this brand, and for the worst of my experience had to encounte

I am still battling to come to terms with the level of service I have received from this particular establishment (Cell C). I have, for the longest time been a faithful and loyal subscriber to this brand, and for the worst of my experience had to encounter being without a mobile device for 8 months now.

My odeal started when I first handed in my device for repairs some day in Aug last year (2019), I was furnished with a reference for tracking purposes - a month past without having received any sort of communication, I figured I could be patient for a little longer.

This proved to be the worst decision I had ever made, whenever I called the store (branch) I was told my device was with the Repair Centre, when I contact the repair centre I would then be referred to "C Surance", as obidient as I was, I conformed to their recommendations. I however reached a point where I could tell I was being made a fool.

I concluded that my "understanding" of the excuses I was being fed was no longer necessary, I took it upon myself to have all Cell C's stakeholders concerned in the repair of my device on one medium, I forwarded an email to both the repair centre and insurance devision / cluster. To the shock of my life, none could account for my device which I have been paying.

This does not at all sit well with me, I cannot for 8 months pay for a device that I am not in possession of... I have now reached a point where I am without any hestitation going to terminate my contract. I am content that the CPA will advocate and be in my favour.

Today (18 March 2020) I received a SMS (with ref GPSAN369913) indicating that my phone has been submitted for repairs, this seemed like a movie I had seen before - Commitment without intention, plan and effeciency to deliver. The courage of notice while my phone was supposed to have been by lates Oct last year already.