jJ
jeremy J

1 reviews | Active since Feb 2019

16 May 2019, 06:37

I AM SO ****ED

HI

I am having a awful experience with this network , don't even know where to start . I did a number porting into Cell C 2 weeks ago . I was told that it will be active within 48hours , this was over last week Tuesday . I went back to the branch a week after I request on my simcard to be ported , and was told the porting department is on strike .Needless to say my sim card still show emergency calls only"". I called into their call center numerous times and IF I get through I spend half an hour with a consultant that DONT KNOW WHAT THEY DOING .Yesterday was just the pitts . I again called into their customer service and after holding on for an half an hour was told that my porting went through successfully but the simcard that was provided to me by Cell C was faulty and I had to go to a Cell C branch and purchase a new one and then call them back and it will then 10 minutes and my porting will be done .I did exactly that , bought the sim card called the call centres while I was in the branch . Customer service agent spoke to the Cell C consultant for 40 minutes on my phone with my airtime . Without talking to me the call was ended and I was told they don't know why my port didn't go through .I ask the consultant at the branch what I need to do now , her response was "she don't know" .

I really need URGENT HELP as I think my request is going nowhere and I need this number .Can someone URGENTLY call my on ********** 070 or mail me ********** .

0
Replies (2)
Cell C
Cell C's reply16 May 2019, 09:22
Official
Good morning Jeremy

Kindly private message us the Rica Serial number of the new sim card.

Regards
DA

Best regards,

jJ
jeremy J's update16 May 2019, 10:00
Reviewer Update
See below as requested
Can you PLEASE prioritize this request .
Serial number : ********** 21474