GM
Gugu M
1 reviews | Active since Jul 2022
08 Jul 2022, 11:05
I am so angry and disappointed.
The service I received at Cell C is so disappointing. I received a sim card from doing an upgrade that does jot have a network n I have been transferred to all the departments, post and pullar and has been 2 hours but no one can help me at all. Now I have a sim card that not working and they telling to go to the nearest branch and mind you the nearest branch is 3 hours away as I am in Richards Bay and the nearest branch is in Durban.
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Replies (5)GM
Gugu M's updateReviewer Update
08 Jul 2022, 16:04***
GM
Gugu M's update08 Jul 2022, 16:04
Reviewer Update
***
GM
Gugu M's updateReviewer Update
08 Jul 2022, 18:51I call the Cell C call center to do a sim swap and I was rold that they can't do a sim swap for me as I will need to visit the nearest branch. I told them that I reside in Richards Bay and there is no Cell C outlet in Richards Bay or Empangeni so which means the outlet is in Durban and I cannot drive for 2 to 3 hours and go to Durban just to do a simple sim card and the consultant said there is nothing that can be done as I need to go to the outlet. I am seriously dissappointed in Cell C. My contact number that you can reach me on is 079 079 711 and the RICA serial number is: ***.
GM
Gugu M's update08 Jul 2022, 18:51
Reviewer Update
I call the Cell C call center to do a sim swap and I was rold that they can't do a sim swap for me as I will need to visit the nearest branch. I told them that I reside in Richards Bay and there is no Cell C outlet in Richards Bay or Empangeni so which means the outlet is in Durban and I cannot drive for 2 to 3 hours and go to Durban just to do a simple sim card and the consultant said there is nothing that can be done as I need to go to the outlet. I am seriously dissappointed in Cell C. My contact number that you can reach me on is 079 079 711 and the RICA serial number is: ***.
GM
Gugu M's updateReviewer Update
11 Jul 2022, 05:40Sorry the number is missing 1 digit. The correct one is ***
GM
Gugu M's update11 Jul 2022, 05:40
Reviewer Update
Sorry the number is missing 1 digit. The correct one is ***
GM
Gugu M's updateReviewer Update
11 Jul 2022, 19:48Thank you very much for the sim swap. I received a call from one of your agents and did a sim swap and the sim card is active and working. I thank you for that but disappointing that one needs to put a complain for them to be assisted because I am 100% sure that if I did not complain I will be still experiencing the same problem. Customer service has really gone to the dogs and this is sad as this is a huge organization.
GM
Gugu M's update11 Jul 2022, 19:48
Reviewer Update
Thank you very much for the sim swap. I received a call from one of your agents and did a sim swap and the sim card is active and working. I thank you for that but disappointing that one needs to put a complain for them to be assisted because I am 100% sure that if I did not complain I will be still experiencing the same problem. Customer service has really gone to the dogs and this is sad as this is a huge organization.
GM
Gugu M's updateReviewer Update
11 Jul 2022, 19:52I did an upgrade to a Samsung A73 I think 3 weeks ago and till today I have kot yet received my device. I was adviced that it will be delivered in 7 days but guess what, It has been 3 weeks or so. My upgrade number is ***
GM
Gugu M's update11 Jul 2022, 19:52
Reviewer Update
I did an upgrade to a Samsung A73 I think 3 weeks ago and till today I have kot yet received my device. I was adviced that it will be delivered in 7 days but guess what, It has been 3 weeks or so. My upgrade number is ***