I am ****** of data

I’ve been a CellC Customer for years, but a Pre-paid customer because contracts for me was never an option due to the fact that I am a single mother and cannot afford huge cellphone bills. About 3 months ago, one of your sales people contacted me and convinced me to take a WiFi router with 9Gig day and 9 Gig night data for R149 pm. Because I use max 2 Gig a month, this was an excellent special and I decided to take it…………………needless to say, I am now FURIOS and will stop my debit order until this is sorted out. Last month my 9 Gig did not last for the month and I had to buy more data. This month on the 13th of July just after 08:00 am I received and sms informing me that my data for the month is finished. 12 Days, 9 Gig is IMPOSSIBLE for me to use as I use the internet AT TIMES and on Facebook for average 1.5 hours a day. I also have a WhatsApp bundle, so I don’t even use WhatsApp from my router. I am furious, cause somehow CellC is robbing and bull****ting me BIG TIME!! I reported this, I got an sms with a reference number, I phone CellC, gave them the reference number and they supposedly e-mailed me the report of data usage, but I never received the e-mail! After this above complaint was send to them, I received an e-mail with a reference number so I can phone CellC AGAIN and they will e-mail me the report. WHY?? WHY?? Why not send the report immediately or WHY does someone not contact me???