I am outraged with their useless billing department

<p>I had 7 contracts with cellc. Every month for the last 5 years I have paid my account with them via debit order. I decided to cancell my contracts with them and settle all my accounts.</p> <p> </p> <p>I have phoned the Cell C 084 143 number on the 29th of November 2016.</p> <p> </p> <p>I received cancellation and settlement amounts on all of my accounts. I was told by the lady that I have to pay it the same day, and I have to go to the bank and pay it in CASH.</p> <p> </p> <p>I did that. I went and paid each account, on its one slip, with each settlement amount I received.</p> <p> </p> <p>I send them an email the following day, and I contacted the 084 143 number, just to confirm that they have received my settlement amounts that was paid in. They confirmed that the amounts was paid.</p> <p> </p> <p>On the 31st of December 2016 they deducted again on my bank account, the monthly amount that I paid. </p> <p> </p> <p>I phoned them this morning and now all of a sudden I have to pay the below amounts on 5 of the contracts! I am beside myself and I am so gatvol for people trying to ******* hard working South AFrican People!</p> <p> </p> <p>A letter to proofofpayment@cellc this morning:</p> <p> </p> <p>I have send you a proof of payment on the 30th of November 2016.</p> <p>The day you gave me the settlement oamount, I went and paid the settlement amount CASH INTO YOUR ACCOUNT!!!!!!!!!!!!!!!!!</p> <p>Now, two months later I am receiving the following balances that I need to pay:</p> <p> ********** 3966 R507.95<br /> ********** 587 R267.99<br /> ********** 533 R338.96<br /> ********** 736 R941.96<br /> ********** 361 R781.15</p> <p>How in the world is this possible? Do you have any idea what you are doing?</p> <p>I want this sorted out ASAP or I will take this further. You are *******y charging people after accounts are settled. </p> <p> </p> <p> </p>