CS
CHANNEL S

1 reviews | Active since Jul 2015

17 Jul 2015, 11:53

I AM NOT HAPPY WITH THE SERVICE AT ALL

Good day<br> I was due for an upgrade on the 26/05/2015 that same I called to process my application as I went to the upgrade department spoke to several people who told me I can qualify for an upgrade but due to my top op contract I cant choose the phone I want they will need to send my details to the credit department and it take twenty four hours I wait a whole week for them to reply the 26/05/2015 was a Tuesday I called every day until I had enough and then I called the cancellation department and explained to the them that I want my contract to expire due to bad poor services.<br> In April my cellphone account was debited from my bank account and after a few days I received a message stating that my account will be suspended in two days due to non payment I had to go to the bank to get statements to email it to them so that my cellphone account can be activate again.<br> I wont recommend Cell C to any of my family members not even to my worse enemy because the services is really bad and some of the agents even gives attitude to you and even raise their voices to a customer is that the kind of service you guys want to give to clients...

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Replies (1)
Cell C
Cell C's reply17 Jul 2015, 12:14
Official
Hello chani250,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN