JL
Johan L

1 reviews | Active since Feb 2020

23 May 2022, 09:49

I am just done with this company.

I have been a client with Cell C from 2014/15, sense last year i have been experiencing issues. First upgrades that just taking months. I have 5 contracts with them, 1 witch expired in January already. I did not upgrade bcs i had a new phone that was just a couple of months old. Today i phoned to upgrade my Tablet, they told me that they could not help me. I told them to cancel both the one from January + this one. She rep**** back saying that the one from January is still under contract and that the terms and conditions were updated on the contract without my knowledge it is now contracted till 2023/24. I was beyond furious how can they just do that. I did not take out a contract for a reason i was waiting for a better deal. The second contract still have 4 months left she said that the settlement is going to be more than R2000.

I want to cancel all 5 my contracts this is ridiculous, they can't just decide to extend my expired contracts. I also work with contracts daily it then must go on month to month. I can't go to a store they have closed all of them near to us. I can't drive ****m just to go to a store.

This is the worst service i have received in my life.

0
Replies (1)
Cell C
Cell C's reply23 May 2022, 13:30
Official
Good day Johan 

Thank you for contacting Cell C.

We have received your review regarding your month to month contract.

We will investigate and contact you for assistance.

^NZ