SN
Shantal N

1 reviews | Active since Sept 2010

05 Mar 2016, 17:22

I AM HORRIFIED

In December I took out cellphone contract at the Gateway Cellc store. It was a Samsung note5. And along with the Phone we were to receive a Gear VR, which the had no stock of at the time, the sales person said we must keep in contact until they receive stock of the item. we have being to the Cellc Store thrice to follow up and they did not have the stock. This Morning we were in Gateway and decided to check if they had stock of the Gear VR.<br> We spoke to the manager who took my cellphone number and check on the stock and then told us that, its not possible to give us the gear VR, which was advertised with the contract. Pattish who is suppose to be the manager was then very rude when we start to question why we were will not receive the item. he was extremely rude, Then a Jennel, who is a Samsung rep butted in the conversation and my husband asked her to keep out. She then laughed on our faces, and waved her finger at us, saying \excuse me\". And she accussed My husband and I, SAYING THAT WE WERE FIGHT FOR FREE THINGS. we decided to get their names and leave the store. The manager PATTISH TREATEN MY HUSBAND TO COME BACK AND MEET OUTSIDE THE STORE FOR A FIGHT!<br> I AM DISGUSTED!!!"

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Replies (1)
Cell C
Cell C's reply07 Mar 2016, 07:39
Official
Hello SHANTALNAIDOO,

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN