I am forced to give a star but they don't deserve any!

I am forced to give Cell C a star but they don't deserve any!

A few months ago my cell phone was ****** and I phoned their support centre to cancel my SIM card. It took me 2 hours standing and walking up and down in Checkers to answer their ridiculous security questions which after 2 hours were in any case unsuccessful. Who knows how long you have had your number? Who knows where you lived 15 years ago, who you worked for, etc. They don't have a shop in our town. So, I ended up driving 2 hours to a city to cancel the SIM card in the shop !

Today, I phoned to cancel my contract just to go through these security questions again. And the joke of the day is that I read the answers from my statement of account but still failed! Are they typing in the answers incorrectly or what?! It looks like the only way I will be able to cancel it is by driving 2 hours again and in March I want to cancel my 2nd contract. Guess what!! I will have to drive 2 hours in March again :(.

I have gone through security questions with Vodacom and they are real questions and handle security perfectly without any frustration!