I AM FED UP

i lost my sim card on the 16th of June,,,, i have been calling cell c everyday to make a sim swap ,They gave me a 086 number to call .... i called and called for few days and i waited for the whole week for their respond as they were suppose to call me ,i called them and they told me that i wasnt suppose to call that 086 number... gave me another 086 number,,, i called them on friday and i hvnt got any response from them,,, i went to the store. as i lost my id,,,, i couldnt use an affidavid ,,,, i have been with 2weeks without my number,,,,, im just upset ,,,really