ND
Nondumiso D

1 reviews | Active since May 2012

28 Sept 2016, 13:25

I am being ****med

<p>In April this year I took a cellphone contract with Cell C with an agreement then I will recieve R150 airtime value pers month and that I could convert the airtime airtime I will be given into data. When the phone came it came with no sim card and somehow my cellphone number was changed without my consent. On top of that I am not getting the R150 airtime that was agreed upon instead I am only getting R100 and the worst part I cannot convert that airtime into data. I have called the call center a number of times spoke to different agents and I am always promised my issues will be adressed. However, no one has ever gotten back to me and its irritating because everytime I call the call center I am on the phone for more than an hour. </p>

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Replies (2)
Cell C
Cell C's reply28 Sept 2016, 13:50
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply29 Sept 2016, 07:42
Official

Derrick has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Best regards,