NM
Nqobile M

1 reviews | Active since Feb 2016

10 Feb 2016, 20:14

I am being ********** in broad daylight!

I received a call from a Cell C consultant in December 2015, saying I qualified for a tablet deal they were offering. I was told I would get a tablet and 1GB data, for R89. Sounded like a good deal to me, so I signed up and bought it for my mother. I got the January statement and it said they would deduct R105.00. I was fine with this as I assumed these additional charges were for getting a new sim card and so on. We received sms' saying the account balance was R250, then later R800. This didn't make sense as I got the tablet in January. I then called Cell C to enquire what was going on, and the consultant told me that the contract was an open line and was for 500 MB, and if I deplete the data I had credit up to R2000.00. I explained that this was not explained to me, otherwise I would not have taken the deal. They then went on to tell me that next month (February) they would be deducting approximately R1400! Such ridiculousness!!! A consultant called me and it seemed like I was being helped, until he stopped calling and responding to my emails. Can this be fixed as there is no way I am paying R1400 for a tablet with 500MB?!? They can take their device, I am not interested anymore!

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Replies (1)
Cell C
Cell C's reply11 Feb 2016, 07:22
Official
Hello NqobileP,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN