A
Andiswa
1 reviews | Active since Aug 2026
28 Aug 2026, 18:34
I am being charged a...
I am being charged a late payment fee every month, i get paid on the 27 and i do a cash payment because i have asked them to debit my account still nothing, i am now told that i must pay within 5 days before my deduction date something they have never told me
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Replies (9)0
Replies (9)A
Andiswa's updateReviewer Update
28 Aug 2026, 18:39I have been calling cell c and i am being told different stories about agents who dont seem to know what they talking about. They only telling me now after charging me R70 almost every month that i am being charged late payment because i need to pay within 5 business days before my deduction date something i have never been made aware… I regret taking a contract with them ridiculous conpany
A
Andiswa's update28 Aug 2026, 18:39
Reviewer Update
I have been calling cell c and i am being told different stories about agents who dont seem to know what they talking about. They only telling me now after charging me R70 almost every month that i am being charged late payment because i need to pay within 5 business days before my deduction date something i have never been made aware… I regret taking a contract with them ridiculous conpany
Cell C's replyOfficial
28 Aug 2026, 18:41Dear Andiswa,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration caused by the recurring late payment fees. We understand your concern, particularly as you receive your salary on the 27th and have previously requested that your account be debited.
We would like to investigate the billing and debit order arrangements to establish why the late payment fees are being charged and whether the applicable payment dates and requirements were correctly communicated to you.
Please reply to this email with your Cell C number and account details so that we can review the matter and assist you further.
Kind regards,
Cell C | BMT
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration caused by the recurring late payment fees. We understand your concern, particularly as you receive your salary on the 27th and have previously requested that your account be debited.
We would like to investigate the billing and debit order arrangements to establish why the late payment fees are being charged and whether the applicable payment dates and requirements were correctly communicated to you.
Please reply to this email with your Cell C number and account details so that we can review the matter and assist you further.
Kind regards,
Cell C | BMT
Best regards,
Cell C's reply28 Aug 2026, 18:41
Official
Dear Andiswa,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration caused by the recurring late payment fees. We understand your concern, particularly as you receive your salary on the 27th and have previously requested that your account be debited.
We would like to investigate the billing and debit order arrangements to establish why the late payment fees are being charged and whether the applicable payment dates and requirements were correctly communicated to you.
Please reply to this email with your Cell C number and account details so that we can review the matter and assist you further.
Kind regards,
Cell C | BMT
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration caused by the recurring late payment fees. We understand your concern, particularly as you receive your salary on the 27th and have previously requested that your account be debited.
We would like to investigate the billing and debit order arrangements to establish why the late payment fees are being charged and whether the applicable payment dates and requirements were correctly communicated to you.
Please reply to this email with your Cell C number and account details so that we can review the matter and assist you further.
Kind regards,
Cell C | BMT
Best regards,
A
Andiswa's updateReviewer Update
28 Aug 2026, 18:50***
Acc number ***
Your company is very ***********, different stories and misinformation everytime i ask about this charge. if i was told longtime about the 5 days business rule i would have changed my deduction this is new to me. Already the network is ridiculous am just waiting for this contract to end and leave. This is exhausting, every month i need to call cell c about the charge and they dont seem to know about it. What about my R70s every month its the same story no man i cant am really ****ed and am taking this to ombudsman. You cant have 5 says business rules but you dont advice your customers of such, what kind if circus are you running?
Acc number ***
Your company is very ***********, different stories and misinformation everytime i ask about this charge. if i was told longtime about the 5 days business rule i would have changed my deduction this is new to me. Already the network is ridiculous am just waiting for this contract to end and leave. This is exhausting, every month i need to call cell c about the charge and they dont seem to know about it. What about my R70s every month its the same story no man i cant am really ****ed and am taking this to ombudsman. You cant have 5 says business rules but you dont advice your customers of such, what kind if circus are you running?
A
Andiswa's update28 Aug 2026, 18:50
Reviewer Update
***
Acc number ***
Your company is very ***********, different stories and misinformation everytime i ask about this charge. if i was told longtime about the 5 days business rule i would have changed my deduction this is new to me. Already the network is ridiculous am just waiting for this contract to end and leave. This is exhausting, every month i need to call cell c about the charge and they dont seem to know about it. What about my R70s every month its the same story no man i cant am really ****ed and am taking this to ombudsman. You cant have 5 says business rules but you dont advice your customers of such, what kind if circus are you running?
Acc number ***
Your company is very ***********, different stories and misinformation everytime i ask about this charge. if i was told longtime about the 5 days business rule i would have changed my deduction this is new to me. Already the network is ridiculous am just waiting for this contract to end and leave. This is exhausting, every month i need to call cell c about the charge and they dont seem to know about it. What about my R70s every month its the same story no man i cant am really ****ed and am taking this to ombudsman. You cant have 5 says business rules but you dont advice your customers of such, what kind if circus are you running?
Cell C's replyOfficial
28 Aug 2026, 18:59Thank you for your response. We kindly ask that you avoid sharing your personal details on public platforms. For your safety and security, please delete the information and share your details with us via private message instead.
We have escalated the matter to our Support team, and one of our dedicated consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
We have escalated the matter to our Support team, and one of our dedicated consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
Best regards,
Cell C's reply28 Aug 2026, 18:59
Official
Thank you for your response. We kindly ask that you avoid sharing your personal details on public platforms. For your safety and security, please delete the information and share your details with us via private message instead.
We have escalated the matter to our Support team, and one of our dedicated consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
We have escalated the matter to our Support team, and one of our dedicated consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
Best regards,
A
Andiswa's updateReviewer Update
28 Aug 2026, 19:07i hope this gets sorted as its affecting me financially and my credit score
A
Andiswa's update28 Aug 2026, 19:07
Reviewer Update
i hope this gets sorted as its affecting me financially and my credit score
Cell C's replyOfficial
28 Aug 2026, 19:17We remain committed to resolving your query and will assist you as efficiently as possible.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply28 Aug 2026, 19:17
Official
We remain committed to resolving your query and will assist you as efficiently as possible.
Cell C | DA
Cell C | DA
Best regards,
A
Andiswa's updateReviewer Update
28 Aug 2026, 19:19And do the honours of updating my payments on my score because i come across as a person who is in arrears on my score and late payments
A
Andiswa's update28 Aug 2026, 19:19
Reviewer Update
And do the honours of updating my payments on my score because i come across as a person who is in arrears on my score and late payments
Cell C's replyOfficial
28 Aug 2026, 19:29The relevant team will contact you to address all your concerns and provide a resolution.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply28 Aug 2026, 19:29
Official
The relevant team will contact you to address all your concerns and provide a resolution.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
31 Aug 2026, 13:01Dear Andiswa,
As per communication, the payment method will be changed to Cash/EFT but the debit order date will remain unchanged.
Regards,
Cell C | PN
As per communication, the payment method will be changed to Cash/EFT but the debit order date will remain unchanged.
Regards,
Cell C | PN
Best regards,
Cell C's reply31 Aug 2026, 13:01
Official
Dear Andiswa,
As per communication, the payment method will be changed to Cash/EFT but the debit order date will remain unchanged.
Regards,
Cell C | PN
As per communication, the payment method will be changed to Cash/EFT but the debit order date will remain unchanged.
Regards,
Cell C | PN
Best regards,