I am about to loose Job because of Cell c

Cell c refused to repair or providing me with another phone 📱.

So my phone needed to be repaired and I called cell c about it , then they came to fetch it to repair.

Then they were quite , I then called them . They apologized and sent the a form to fill in and did that but I didn't have The barcode as I sent it away with the phone , remember the phone was sent with a box that has all the other information that they requested.

I sent back email and I then specified that the other information I don't have , I thinking that they will call the repairs department ask that information.

And then they were quite.

They sent me another email requesting the barcode of the phone again I told them I don't have it with me everything is with them.

Were quiet again. I cold them again and ask me to go to the nearest CELL C store for statement . I did that and I forwarded the doc to them.

They were quiet again, I called and I was fuming at that point remember I use phone even at work.

Then they told me that my phone is beyond repairs they will give me another phone.

They while I was waiting for another phone they advise me to write an statement stating as to why I only claim for my phone in November mind you I've been communicating with this people.

Now I am about to loose job because of CELL and I don't have money to but another phone.

Please help me ***. I don't have a phone for phone calls and I have so many references for this case.