1 reviews | Active since Nov 2016

27 Nov 2016, 04:23

Huwaei P9 warranty

<p>My phone is damaged and still under warranty. I have been told by Cell C in Baywest Mall that the damage is beyond repairs. Now they want me to pay additional cash to get a replacement phone instead of replacing the P9 device that I had. Surely this is unacceptable. Why should I have to pay R1500 or get an iferior phone when it isnt my fault that the Huwaei device was deffective?</p>

0
Replies (3)
Cell C
Cell C's reply28 Nov 2016, 07:09
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply28 Nov 2016, 10:48
Official

Maropeng could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply30 Nov 2016, 12:57
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN