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Chris S

1 reviews | Active since Nov 2017

01 Nov 2017, 14:46

Hulkmobile Uchater - Cell C

I received an SMS notification of a normal CELL C debit order with funds being deducted. Only to realise that the amount was almost 3 times my normal amount that is paid. I immediately phoned them to investigate and was told that I subscribed to some Hulkmobile uchater Service. Whaaaaaaaat ??? I would not even know how to do this and have never subscribed to any thing like that. ( would not even know what it does or can do) How is this possible? They assisted me in unsubscribing but I AM LEFT OUT OF POCKET ???? How can a service be enabled on my account without my consent ? How do i go about getting help in this regard and get my money back which were obviously ******!!!!!! CELL C, IT is time to stand up for your customers!

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Replies (3)
Cell C
Cell C's reply01 Nov 2017, 14:59
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Nov 2017, 10:24
Official

Good morning Chris

Kindly refer to Lungile's email for further assistance.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Nov 2017, 10:59
Official

Please be advised that Lungile is following up on this matter with Basebone.

Regards

Cell C | PN

Best regards,